Intercom Chat
For quick questions, use the chat widget available in the Eden AI dashboard. On the Self-serve AI API Gateway plan, chat support responds within 48 hours on working days.Status Page
Check the current status of Eden AI services and subscribe to incident notifications: https://app-edenai.instatus.com/Dedicated Support with SLA
Dedicated support is available on the Advanced AI Platform plan and includes:- Dedicated support channel with SLA guarantees
- Help with debugging provider issues, routing decisions, and best practices
- Custom latency and cost optimization guidance
Professional Services
Need more than API support? Eden AI offers Professional Services with access to dedicated AI engineers who can help you:- Design and implement AI solutions tailored to your use case
- Productionize AI workflows with monitoring and safety controls
- Choose the right models and providers for your requirements
Professional Services are available on the Advanced AI Platform plan. Contact the team to learn more.